Returns, Refunds & Cancellations
last updated: 4 July 2026
No returns or refunds on delivered products
Our masks are single-use skincare and hygiene products. For safety and hygiene reasons, we do not accept returns or offer refunds on delivered orders — whether opened or unopened. This is standard practice for cosmetics and skincare across India. Please review your order carefully before placing it.
Cancellations (before dispatch only)
You can cancel a prepaid order before it is dispatched (dispatch usually happens within 24 hours) — message us with your order number and we will refund the payment for the un-shipped order. Once an order has been dispatched, it cannot be cancelled.
Damaged, wrong or undelivered parcels
If your parcel arrives damaged or with the wrong item, send us a photo within 48 hours of delivery and we will ship a free replacement. If a parcel is confirmed lost in transit by the courier, we will send a replacement. In these cases we provide a replacement, not a cash refund.
Contact
hello@zulalskin.com — include your order number for fastest service.